NAI Wisinski of West Michigan
100 Grandville SW
Suite 100

Grand Rapids, Michigan 49503 United States
t1 (616) 242-1114 m(231) 679-4457
Retail Specialist

Specialties: Retail

Scope of Service Experience
Todd Leinberger joined NAI Wisinski of West Michigan in 2016. Todd joins NAI with over 18 years of experience at SpringHill, one of the country's largest youth camps. He served in various leadership capacities at SpringHill including the Great Lakes Regional Vice President. Leinberger's breadth of experience in all facets of corporate operations leads to his robust business acumen. He is a seasoned negotiator, natural relationship builder, analytical problem solver and drives towards sound business decisions.
Background & Experience
Todd's most recent position was Vice President of Experience, Integration and Planning at SpringHill youth camp. Some of Todd's duties at SpringHill included:
• Led initiative to refine the business model for day camps, the organizations' fastest growing product which resulted in lowering the breakeven point and increasing operating margin, creating a more consistent experience across sites and states
• Re-engineered customer feedback mechanisms (camper and parent surveys as well as internal managerial assessments) that provided real time actionable information, mid-summer course corrections, and insights for annual continuous improvement initiative
• Developed and led quality improvement process by facilitating the analysis of stakeholder feedback, identifying key initiatives with management group, assembled and provide leadership for improvement teams
• Created organization wide improvement initiatives that lead to increased efficiency and reduced complexity and confusion among work teams by standardizing initiatives
• Led an initiative to re-articulate organizations operating philosophies and standards that serves as the standard for the organizations quality assurance standards and is used in the annual training of 1000 seasonal staff
• Organized and managed multiple project teams that increased quality of the guest experience and decreased time required to deliver projects
Eli Broad College of Business, Michigan State University, East Lansing, MI: Master of Business Administration, Integrative Management
Anderson University, Anderson, IN: Bachelor of Arts, Christian Education and Business Administration
Professional Associations & Designations
Commercial Alliance of Realtors (CAR) Michigan Association of Realtors (MAR) National Association of Realtors (NAR) ICSC COMMUNITY INVOLVEMENT Neighbors of Belknap Lookout (NOBL), Board of Directors Safe Haven Ministries, Building Task Force Inspire Sports Camp, Board of Directors Crossroads Community Church, Local Missions Committee
Strategic Clients
Safe Haven
Family Video
Bhima Properties LLC
Kellogg Square LLC